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4.6/5 Overall | 22 Reviews

Excellent

4.6/5 Overall | 22 Reviews


  • Cost & Plans (4.6/5)
  • Equipment (4.6/5)
  • Customer Support (4.6/5)
  • Overall Satisfaction (4.6/5)

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Charterspecial.com Contract Pay-off

  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Speed and the reliability
  • CONS : Like everything else it would be nice if it was cheaper.

Speed is great and I receive some packet loss time to time but the overall reliability is very good. Of course with anything if the services cost less that would be an improvement but not at the cost of the reliability I\'ve experienced so far.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : On-line bill payment and paperless statements. Very fast internet!
  • CONS : Limited HD channel and On Demand selection.

On-line bill payment and paperless statements. Very fast internet!


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Everything
  • CONS : Wireless cableboxs

Rated a 5 out of 5 stars. I love charter and the on demand too.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Internet has great speed. channels dont go in and out in bad weather on tv.
  • CONS : The price is high and i changed my service and got charged a 40 dollar fee to change service. to add something to it.

Overall happy with charter. Internet has great speed. channels dont go in and out in bad weather on tv.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Quickness, efficiency, connections that actually work, and on time billing updates.
  • CONS : Quickness, efficiency, connections that actually work, and on time billing updates.

The internet connection we have may be even better than when we first received it. The customer service is extremely helpful and civil. Provide many great offers.Quickness, efficiency, connections that actually work, and on time billing updates.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Phone features - price
  • CONS : Consistently rising prices

So far - so good-Phone features - price


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Internet speed!
  • CONS : Too many darn commercials on tv!!!

I wish there was discounts for students, seperated marital status, etc. The cost of my services really hurts my wallet!


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : So far it has been fast, dependable, and affordable. I am usually able to run several devices on my internet connection with little trouble.
  • CONS : I\'m currently a new customer so my plan rate is $29.99. After my promotional period I believe the rate is going to almost double. I wish there was an incentive for continued customers to keep the services affordable.

I haven\'t had any issues thus far. I hope to continue to be a loyal patron, but it will all depend on affordability compared to competitors.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Good channel selection and customer service helpful with issues.
  • CONS : N/a

Overall pleased with the quality and section of channels. Love the on demand features although would like to see CBS on demand be a possibility.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Better then uverse
  • CONS : Less channels

Charter was quick to repair down cable line.


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  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction (3/5)
  • PROS : The Internet speed and response from customer
  • CONS : Cost is too high and ready to sign a contract still too expensive

Good Service which is expensive,The Internet speed and response from customer


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Very professional company
  • CONS : Just keep it up ,you guys are the best

This is the best experience that I have with internet providers .quality service and pretty good signal,best phone ever also.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Fast internet, great tv stations
  • CONS : Call blocking and call waiting

Order Charter and they came out and put everything in place, they found that the service between the pole and the house had a weak line (underground) within a week they dug the ground up and replaced the line, the service people were great.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : High speed internet
  • CONS : Been good so far

Good service,High speed internet.Been good so far


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Speed
  • CONS : Networks through internet

I love charter cable


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : We cancelled service a while back than 3 months later reconnected...the service is much better. Faster for the needs to have.
  • CONS : K

Very speedy internet and is perfect for the needs we have. We watch netflix movies, surf youtube and play games through facebook with no problems at all.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : I have no dislikes
  • CONS : I would like my TV to stop freezing everyday while in the middle of a program. sometimes its just a few seconds and sometimes it never comes back until I turn my TV off an on again.

Overall its good. I have no dislikes.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Costumer service is like no other.
  • CONS : None

Let me just say, I wish the company I work for would take some of your expertise in customer service.. I like that you provide plenty of reminder calls and follow up calls.. You guys take care of your customer.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Good selection of channels. On demand services
  • CONS : More hd channels. Better equipment.

Overall a good product.Internet has been very good. Haven\'t had any issues with that service.Good selection of channels. On demand services rock.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Great service so far
  • CONS : None

Great service so far.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Internet is fast and no real down time, Customer service is outstanding. P.S. thanks for more HD.
  • CONS : TV well needs more sport packages (and yes I understand about things like NFL ticket)

So far so good,Internet is fast and no real down time, Customer service is outstanding. P.S. thanks for more HD.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : I needed to have cable and Internet and charter is the only provider in my area.
  • CONS : Only provider in my area so it seems that the price product offering is monopolized.

So far so very good services.


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