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4.2/5 Overall | 86 Reviews

Very Good

4.2/5 Overall | 86 Reviews


  • Cost & Plans (4.2/5)
  • Equipment (4.2/5)
  • Customer Support (4.2/5)
  • Overall Satisfaction (4.2/5)

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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : As of right now, my internet hasn't had any issues.
  • CONS : The ruthless upselling. I don't have very much money to spend, and that's why am only getting the internet. I was called multiple times about upgrading to phones and cable when I can't afford it.

My installation tech was very helpful :)As of right now, my internet hasn't had any issues.


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  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction (3/5)
  • PROS : Big company , lots of option as far as channels. Good service
  • CONS : Your pricing

I like cox but when it comes to fees. It is a bit cruel


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Wide band width on Internet service
  • CONS : Just keep up the good work

We are happy with our service!


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Great tech's that know what they are talking about
  • CONS : Nice to see a bit lower cost for Internet service.

Great service so far - tech's that know what they are talking about. Need lower prices for Internet service.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : The customer service is awesome! I am so impressed with everyone in the sales department. First we also had tv, but we've never watched tv so we decided to let it go. I was SO happy the sales department wasn't too pushy for us to keep it. Everyone is so nice at Cox- we appreciate how you all respect our decisions.
  • CONS : Cheaper prices, please.

Jason in the sales department was so nice, as was Robert. I am very impressed with the customer service from Cox. Cox's is so friendly and not too pushy. The customer service is awesome! I am so impressed with everyone in the sales department. First we also had tv, but we've never watched tv so we decided to let it go. I was SO happy the sales department wasn't too pushy for us to keep it. Everyone is so nice at Cox- we appreciate how you all respect our decisions. Thank you!


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  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction (3/5)
  • PROS : Decent quality of programming
  • CONS : Price

Cost is a little high for the service I have. Overall everything works and I do use it day to day. I guess you get what you pay for!


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : No contracts needed.
  • CONS : My signal is week. i continually lose signal so it slows me down too much.

The service tech was very nice and helpful. he did more than expected. The signal strenght is week and needs to be stronger. It makes working on my computer very slow.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Internet speed
  • CONS : Nothing

Glad I switched to Cox.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Doesn't go out like other companies I have used.
  • CONS : Pricing is a bit high.

Good service/ less problems than with other companies. Just a bit higher on price.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : All services good so far
  • CONS : No

Fast wi-fi, great tv service. All services good so far.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Courteous service
  • CONS : No comment, been with COX just a short time.

Courteous staff and great service.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Fast internet. Plenty hd channels
  • CONS : Add NFL network to advanced tv

Switch from other home service provider to cox because of the special tv, internet for a great price.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Its got fast internet
  • CONS : Price

Cox is a service that is really fast service.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : The field Tech was prompt, informative and very professional.
  • CONS : No

Very pleased with service both by phone and face-to-face.


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  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction (3/5)
  • PROS : Na
  • CONS : Internet speed. cox website

For a home service Cox - I really enjoy.


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  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction (3/5)
  • PROS : Available in most places
  • CONS : I\'d like to see senior citizens get discount on their services

The reason I don\'t make a change is that other services are not the same as cox.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Great customer service
  • CONS : No more IVR

Great customer service and great company over all:)


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : I had excellent service from the recent visit
  • CONS : No

I had excellent service from Cox.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : All of it
  • CONS : No

Cox is great!


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Not quite as expensive as Satellite TV.
  • CONS : More available channels for basic programming.

All in all, Cox Cable is a less expensive way to watch TV then from Satellite TV. It\'s nice to have more channels available even for the basic packages, like we have, with more movie and science channels available.


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : No comment
  • CONS : Cost

I really enjoy Cox over-all. It\'s a great program.


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  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction (3/5)
  • PROS : Speed of the internet connection is great.
  • CONS : Rates are extremely high when compared to comparable services from other cities.

I appreciate that Cox always gets the issue done with the day of!Speed of the internet connection is great.


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  • Cost & Plans (5/5)
  • Equipment (5/5)
  • Customer Support (5/5)
  • Overall Satisfaction (5/5)
  • PROS : Easy set up and no problems
  • CONS : 24/7 live person for assistance

When i moved i switched from Charter to Cox. i cant tell you how much better cox service is compared to charter. i always had problems at least once a day, but have not had a since issue since switching- THANK YOU!


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  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction (3/5)
  • PROS : The tv line up.
  • CONS : To lower the cost of the phone

The TV line up is great!!!!


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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)
  • PROS : Unlimited accessability
  • CONS : Bundles that I don\'t need

I have enjoyed the internet service.Unlimited accessability is great!


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