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4/5 Overall | 1 Reviews

Very Good

4/5 Overall | 1 Reviews


  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction (4/5)

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  • Cost & Plans (4/5)
  • Equipment (4/5)
  • Customer Support (4/5)
  • Overall Satisfaction(4/5)
  • PROS : Quality of internet, phone and television service is very good, especially compared to similar product with other carriers.
  • CONS : Explanation of services and pricing when first inquiring about TWC services. I found the sign-up process frustrating when a full and complete explanation of charges was requested. Service rep was vague about the tax portion of the initial billing, and a subsequent paper billing was never received. Other billing errors were also frustrating requiring follow up by myself which were eventually resolved to my satisfaction.

An invoice for the initial subscription and deposits paid should be issued and either mailed to customer or made available through online account. Otherwise, I am a fairly satisfied customer.

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