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3/5 Overall | 1 Reviews

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3/5 Overall | 1 Reviews

  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction (3/5)

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  • Cost & Plans (3/5)
  • Equipment (3/5)
  • Customer Support (3/5)
  • Overall Satisfaction(3/5)
  • PROS : Decent price structure, reliable and fast internet
  • CONS : Customer Service Reps have typically been unable to assist me, take an extraordinarily long time to do anything, and mess up with a relatively high frequency. Installer did not provide me with a special \"PIN\' code so that I could access the online account services.

I signed up for Comcast through the bridgevine site. The order was messed up from the moment that I clicked on \'submit\'. I had issues with 5 different CSRs with each subsequent phone call to Comcast. There was never any mention of an installation fee until nearly completing the order, which nearly caused me to cancel the entire order all together. If I had not lodged a complaint through Comcast, and they followed up with me independently, I would not have ever done business with Comcast. I spent nearly 6 hours on the phone trying to set up an appointment and straighten things out BEFORE I ever had services activated or installed. Since the installation, we have not had any issues, and for that I am thankful. I fear the day I have to call Comcast again.

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